Royal Mail Special Delivery
If you have upgraded your delivery to Royal Mail Special Delivery, your order will be posted the next working day if placed by 6pm. A signature will be required. Delivery is guaranteed for the next working day.
Royal Mail First Class Post
All orders placed by 6pm are posted the next working day via Royal Mail First Class Post. Please note, Royal Mail First Class Post is not guaranteed next day delivery and can take between 1-5 working days to arrive.
Orders that are posted to non UK addresses can take up to 28 days to arrive. If after 28 days you have not received your item, please contact us on: firstname.lastname@example.org
Where Courier has been selected or stated, please note that delivery can take between 3-5 working days to arrive. We work with Myhermes.co.uk. If you would like to track your order, please contact us for your tracking number.
Occasionally, delivery delays occur that are out of our control however we will do our best to locate your parcel and if it has not been received within 14 days (if sent via Royal Mail) a replacement will be sent subject to stock.
Any items damaged upon receipt must be reported to us within 24 hours of delivery. A replacement item will be sent as soon as the damaged item is returned to us. We will cover the cost of the postage for the damaged return.
If an item is returned to us due to Royal Mail or our courier’s inability to deliver due to no signatory available or incorrect address details provided to us by the customer, we may re-ship at your request and expense. If a re-delivery is not required, a refund minus the original shipping costs incurred by us will be made. We reserve the right to pass all postage costs on to the customer
We will only ship to the address provided via PayPal. If you require your item to be sent to an alternative address, please ensure you set up the address on PayPal prior to paying for the item.
Courier items to the Scottish Highlands, Islands, Northern Ireland and the Channel Islands, will incur an additional courier charge and may be shipped using a different method to that stated in the listing. Please contact us prior to purchase for a delivery quote.
Stock levels change daily. If we cannot supply your item in an acceptable time, we will email you and notify you of an expected delivery date. You may cancel your order and receive a full refund prior to dispatch if the delivery timescale is not convenient or acceptable to you.